Oshi Casino - din't pay cashback (1200€)

Discussion in 'Complaints' started by TTR, Jan 12, 2017.

  1. TTR

    TTR

    210
    31
    Jul 21, 2015
    At 17 of december i made deposit 6000 euro and lost it. Today is 25 of december and i didn't recieve any cashback bonuses, according to casino rules i should recieve a 20% cashback (1200 euro) on my acccount.

    Here is part about cashback bonus:
    cash back
    If you are a new customer for you have never taken a bonus from us, you will get 20% of your losses returned to you each week. There are no wagering/playthrough requirements. If you have taken bonuses in the past, you can stop taking them and you will get 15% cash back and if you are on our VIP program, you will get 25% cash back. This is a great alternative to taking bonuses because they are much easier to understand.


    I am a normal player, not abuser or scammer, i just played slots and want to recieve my cashback, because it was the main factor, why i made deposit.

    Here are few attachment with deposit and bonuses
     

    Attached Files:

  2. pepe

    pepe

    261
    66
    May 28, 2016
    what did support tell you after you contacted them?
     
  3. TTR

    TTR

    210
    31
    Jul 21, 2015
    pepe said:↑
    what did support tell you after you contacted them?
    Click to expand...
    Just this

    Hi Audrey,

    We haven't launched cashback quite yet. We wrote up the terms and conditions on the website just so we had all of that covered, but we haven't got the cashback structure fully finalised yet.

    I know it's something a lot of people want and so were making it a priority to get it live as soon as possible. Annoyingly, I can't give an exact date when it's going to go live because there are quite a lot of technical issues we have to get right in order to make the system work properly.

    Nick
    Click to expand...
    Also i have posted complain to AskGamblers and they also din't say nothing: http://www.askgamblers.com/casino-complaints/did-nt-pay-1200-euro-in-cashback
     
  4. pepe

    pepe

    261
    66
    May 28, 2016
    TTR said:↑
    Just this



    Also i have posted complain to AskGamblers and they also din't say nothing: http://www.askgamblers.com/casino-complaints/did-nt-pay-1200-euro-in-cashback
    Click to expand...
    LOL that is ridiculous, they put up a rule at terms and conditions, but haven't actually launched cash back! they should definitely pay then, not paying here is unacceptable. casino should pay for their own mistakes, not the player.

    I'd stay away from this casino. I see they already have one unsolved complain at askgambers, this is a telling.
     
  5. TTR

    TTR

    210
    31
    Jul 21, 2015
    pepe said:↑
    LOL that is ridiculous, they put up a rule at terms and conditions, but haven't actually launched cash back! they should definitely pay then, not paying here is unacceptable. casino should pay for their own mistakes, not the player.

    I'd stay away from this casino. I see they already have one unsolved complain at askgambers, this is a telling.
    Click to expand...
    Yeah, but they didn't so we will add them to BlackList, what is the casino if they can't response to their rules